Refund Policy

At our core, we are committed to delivering high-quality products and ensuring a seamless shopping experience. Please review our policy below regarding returns, replacements, and refunds.

1. Scope of Eligibility

We accept return or replacement requests within 7 days of delivery. To maintain the highest standards of quality control and fair pricing, returns are strictly limited to cases where the customer receives an item that falls under one of the following categories:

  • Damaged Product: The item arrived with visible physical damage sustained during transit.
  • Defective Product: The item has a manufacturing defect or is not functioning as intended.
  • Incorrect Product: The item delivered does not match the description, size, color, or model specified in your order confirmation.

⚠️ Important Note: We do not accept returns, exchanges, or cancellations for change of mind, personal preference, or minor variations that do not affect the product's utility.

2. Pre-Requisites for a Successful Return

To ensure a smooth evaluation and approval process, the returned item must fulfill the following mandatory criteria:

  • Condition: The product must be completely unused, unwashed, and free from any signs of alteration or wear.
  • Packaging: The item must be securely packed in its original packaging, including all protective foam, boxes, and wrappers.
  • Documentation: All original brand tags, labels, user manuals, accessories, and a copy of the retail invoice must be included inside the package.

3. The Return Process: Step-by-Step

  • Step 1: Initiate Your Request Contact our customer support team within 7 days of delivery. Please provide your Order ID along with clear unboxing images or a short video demonstrating the damage, defect, or mismatch.
  • Step 2: Verification Our quality assessment team will review your claim within 24–48 hours. Once verified, your return request will be approved.
  • Step 3: Easy Doorstep Pickup To make the process entirely hassle-free for you, we will arrange the return pickup from our side. Our logistics team will coordinate the pickup timeline directly with you. You do not need to ship the item back yourself.

4. Refunds & Replacements

Once the item reaches our fulfillment facility, it will undergo a final physical inspection.

  • Replacements: If a replacement is requested and the item is in stock, we will dispatch a brand-new unit at no extra cost to you.
  • Refunds: If a replacement is unavailable or you prefer a refund, the amount will be processed back to your original payment method (or bank account for COD orders) within 5–7 business days after the product passes inspection.